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What to Expect From the Insurance Adjuster After a Car Crash
Most people deal with an insurance adjuster long before a lawsuit is even a question. An adjuster evaluates the claim on behalf of the insurance company, and some common practices can reduce the value of a claim if they go unnoticed. Understanding these practices is one reason people consult a car accident attorney before signing anything.
Recorded statements and medical authorizations
The other driver's insurer may call within days and ask for a recorded statement. Usually there is no duty to give one to the other driver's insurer, although a person's own policy may require cooperation with their own insurer. Statements made while in pain or on medication can be used later to dispute the claim. Adjusters may also https://caraccidentlawyers.wiki/reference/rear-end-collisions/ send broad medical authorizations that reach records unrelated to the crash. A car accident attorney will often limit what is shared to records connected to the crash.
Early offers and disputed injuries
An early settlement offer can arrive before the full extent of an injury is known. Accepting usually means signing a release that ends the injury claim. Some insurers argue that minor vehicle damage means no one could have been hurt, or they may point to preexisting conditions and gaps in treatment. They may also argue comparative negligence, assigning part of the fault to the injured driver.
When the car is repaired or totaled
A property damage claim usually moves faster than an injury claim. When a car is repairable, the insurer prepares an estimate, and the shop may find more damage once the car is taken apart. Whether aftermarket parts may be used depends on the policy and state law. When repairs would exceed a threshold set by state law or the insurer, the car is declared a total loss. The insurer then owes the actual cash value, meaning the market value just before the crash. Listings for comparable vehicles can support a higher valuation, and gap insurance, if purchased, may cover what is still owed on a loan.
Rental cars and loss of use
While the car is being repaired, the at-fault driver's insurer may owe the reasonable cost of a rental or payment for loss of use. The length of that period is often disputed, especially when parts are back-ordered or the inspection is delayed. A person's own rental reimbursement coverage typically has a daily limit and a maximum number of days. Keeping receipts and notes of each call with the adjuster helps support the claim.
Diminished value
Even after a good repair, a car with a crash history often sells for less. That difference is called diminished value. Whether it can be recovered depends on the state and the type of claim. Claims against the at-fault driver's insurer are more commonly allowed than first-party claims under one's own policy, which may exclude diminished value. A written appraisal and the vehicle history report can document the loss. A motor vehicle accident attorney can explain whether the state where the crash happened allows the claim.
Complaints and general information
Every state has an insurance regulator that accepts consumer complaints, and some states have bad faith laws for unreasonable claim handling. This article is general information, not legal advice, and no article can promise a particular result.